A Ukrainian software company was owed money by a commercial property company in Saudi Arabia. The Ukrainian company had done everything they needed to do delivering all the work according to the SOW of the Client Agreement.
But the Ukrainian company had not been successful in receiving payment despite offering the Saudi company a discount as part of a settlement. So they gave the debt to Payfor to collect.
Having analysed the debt, Payfor’s team started to email the Saudi company and managed to receive replies but in general, the communication was poor and the debt remained unpaid.
Luckily in a final call with the Saudi company, an Arabic-speaking Payfor executive got involved. The negotiation was handled in Arabic and even though it grew quite heated, in the end, a settlement amount was reached. The Saudi company and Ukrainian Creditor were both happy with the outcome and the debt was paid.